Q. 1 : Who is the owner of this website?
A. 1 : CA Rakesh Agrawal is the owner of this website. If you want to know more about him, then please go to the bottom of this website home page and click on 'About CA Rakesh V. Agrawal'. He is based in Pune at present.
Q. 2 : Who is Antargyan Cloudworks LLP?
A. 2 : Antargyan Cloudworks is the technology partner, who manages the website, enquiry, dispatches, technical support etc. on behalf of CA Rakesh Agrawal. This firm is based in Pune at present.
Q. 3 : What Products do you offer?
A. 3 : We offer educational products in the form of video lectures. These are specially designed for Chartered Accountancy Courses. You may go to 'CA Course Category' on our home page and click the respective category to find our product details.
Q. 4 : What syllabus is covered in the subject? What is the price? How many lectures are there? What is the validity of the product? How many views are allowed? What is language of communication? Etc. etc.
A. 4 : Please choose the product you wish to buy and click on the product icon. Scroll down below and you will find all the necessary details.
Q. 5 : If I want to see the teaching style of Sir, what should I do?
A. 5 : Please go to the bottom of our website home page. You will notice 'You Tube' icon. Click on that icon and get connected to our YouTube Channel. You will find plenty of demo lectures available there to watch and understand the teaching style of Sir.
Q. 6 : How to buy a product?
A. 6 : Select the product from our website and put it in the cart. It will guide you to make the payment online. Once the payment is made, our team will process your order and it will be delivered to you by courier within 2 to 7 days, depending upon the area of delivery.
Q. 7 : Can I buy the product personally across the counter?
A. 7 : Yes. If you are in Pune or your friend or relative is in Pune, then you can visit Joshi's Academy, Prestige Point Building, 5th Floor, Shukrawar Peth, Behind Bajirao Road Telephone Exchange, Pune. The product is available for sale across the counter.
Q. 8 : Can I buy the product across the counter, even if I am not from Pune?
A. 8 : Yes. We have some Authorized Franchisee, who can sell our product. You will find the list of franchisee, their address and phone numbers on our website, under the Tab 'General Information'.
Q. 9 : If I want to attend live batch of Sir, where will I get the information?
A. 9 : Please go to the Tab 'General Information'. Select Batch Schedule of CA Rakesh Agrawal. You will find the relevant information, address and phone number of Joshi's Academy, Pune.
Q.10 : I am not from Pune, but want to attend Sir's batch in the classroom environment. Is it possible?
A.10 : Yes. We have some Authorized Franchisee, who arrange for the Virtual batches in the classroom. You will find the list of franchisee, their address and phone numbers on our website, under the Tab 'General Information'. Please ask the respective franchisee for the batch time table, fees and schedule.
Q.11 : Do you sell only Study Material i.e. Classroom notes?
A.11 : No. As our study material contains unsolved questions, which are solved in the classroom, we have decided not to sell it separately. It is provided to you on buying our video lectures only.
Q.12 : Can we renew the product on expiry?
A.12 : Yes. You can select the product from our website, which you want to renew. Click on the product icon and you will find the Purchase Options with drop down menu. Select the Key Renewal Option. The price will get reduced. You can pay online and your earlier product will be renewed further for the same period again. You need to provide your earlier Product Key for the purpose of renewal.
Q.13 : What is the difference between Pen Drive & Cloud Version?
A.13 : Please go to the Tab 'General Information'. You will find a detailed comparison between Pen Drive & Cloud Version.
Q.14 : Do I need continuous internet connection to view the video lectures?
A.14 : No. You need internet to register your product once. Thereafter, the software will ask you to update your usage log on weekly basis, at that time you will need internet. To view the lectures, you do not need internet and hence there is no problem of buffering.
However, if you are buying cloud version, then you need good internet speed to download and store the video lectures once. Thereafter, you won't need internet to view the lectures.
Q.15 : In case of problem, whom to contact?
A.15 : On purchasing the product, you will get User Manual. It also contains the helpline numbers. For difficulties related to Software, Installation, Delivery Status, Audio or Video problems etc., please write to email@example.com OR firstname.lastname@example.org. For subject related difficulties, please write to email@example.com. We prefer email communication instead of phone call. Please provide your Name, Phone Number, Product details, Product key, Type of Query etc. while asking for the help. So that we can provide you the best services in a single communication.
Q.16 : How do we get future amendments or changes?
A.16 : Generally, the subject of Costing or FM doesn't have amendments or changes in the syllabus. It is a static subject. However, if ICAI comes out with any amendments or changes in the syllabus, we will provide you the soft copy (PDF) of such changes on our website, free of cost. You will find it under the Tab 'Student Corner'.
Q.17 : If we buy your product now, how will we remain updated thereafter?
A.17 : We keep uploading extra questions, case studies, immediate analysis of exam paper, self developed suggested answers of examinations held by ICAI etc. in PDF form on our website. You may download it (free of cost) and update yourself. You will find it under the Tab 'Student Corner'.
Q.18 : If I have purchased CA Final - SCM&PE - Regular (Version 1 or 2), then do I need to purchase Amendment Batch 1?
A.18 : No. Amendment Batch 1 is already covered in Version 1 & 2. You don't have to buy it separately.
Q.19 : Who should buy CA Final - SCM&PE - Amendment Batch 1? What is the price? Can we get the notes only, free of cost?
A.19 : It is designed only to update those students who had purchased our first recording of 70 lectures under new syllabus. It is priced at Rs. 500 only for Cloud Version. Those who just want the study material, it is made available in PDF format on our website, under the Tab 'Students Corner'. You may download it free of cost.